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    BioProof-ID™ (Electronic & Selfie) How to Capture photo-ID and Selfie


    Do not close or refresh the BioSig-ID™ page on your computer or on your mobile device. Here are some tips for completing the process:

    Capturing Your photo-ID:

    • Place your document on a flat surface with an even background.
    • Take the picture at a distance of approximately 4 inches.
    • Match the orientation of your document to the orientation of the phone.
      • Example:  Document in landscape mode, hold your phone in landscape mode
      • Example:  Document in portrait mode, hold your phone in portrait mode
    • Use the onscreen guides to frame your document, fill up the entire screen on your mobile device allowing all four corners to show.
    • The only thing in the frame should be the document and a border as shown below.  Retry capturing the photo if the desk/edge of desk or other objects are in the photo.
    • Avoid using your flash and make sure the photo is in good focus.




    When taking the Selfie:

    • Phone should be in Portrait mode.
    • Avoid bright lights behind you.
    • Do not pose (no angles or duckfaces), take the photo straight on.
    • Do not wear a hat, sunglasses, scarf or any item that may obstruct the facial recognition process.
    • Try to resemble the photo on your ID as much as possible.


    If this article did not solve the issue, please submit a help desk ticket or update your existing one.


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