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    Technical Support Contact and Ticket Response Times


    Could not locate a self-service article that answers your question?  

    Are you having a challenge completing the BioSig-ID with photo-ID enrollment? 

    Please select the button “Submit a request” to submit a help desk ticket to our support team. 

    In comment section provide exactly where you are having a challenge or where you are caught.  If you provide your phone number and a good time to reach you, we will call you back directly to assist in resolving the issue.

    We will respond to your ticket request within: 

    4 hours Monday-Friday 8:00 AM - 9:00 PM CST
    4 - 6 hours Weekends 8:00 AM - 9:00 PM CST 


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